Prerequisites

• High school diploma or university degree.
• Experience In teamwork.

Course Description

Emotional intelligence is the ability to recognize, understand, and manage your own emotions, and to influence the emotions of others. It is the foundation of self-awareness, resilience, empathy, and sound decision-making. Many individuals with high cognitive intelligence still struggle to succeed because they lack emotional control or interpersonal awareness. This course offers practical insights into how emotions affect behavior, communication, and performance. Participants will learn how to manage emotional responses, navigate social dynamics, and apply emotional intelligence to enhance leadership, teamwork, and personal well-being.

Course Objective

By the end of this course, participants will:
• Define emotional intelligence and its key components.
• Develop self-awareness and self-regulation skills.
• Improve social awareness and relationship management skills.
• Differentiate between emotional intelligence theories and their practical applications.

Course Outline

• Introduction and basic concepts:
- Concept of emotional intelligence.
- Importance of emotional intelligence in the workplace.
- Elements and aspects of emotional intelligence.

• Self-awareness and self-regulation:
- Recognize emotions and manage them.
- Self-regulation strategies and controlling emotions.
- Deal with stress and resolve conflicts.

• Personal relationships and empathy:
- Empathy and its role in emotional intelligence.
- Improve listening and communication skills.
- Build positive relationships through emotional intelligence.
- Teamwork, leadership, and emotional intelligence in workplace.

• Theories of emotional intelligence improvement:
- Goleman's Emotional Intelligence and its implications.
- Karpman's Drama Triangle Theory.
- Thomas-Kilmann Conflict Management Strategies.

Course Benefits

• A graduation certificate by Al Jazeera Media Institute.