Prerequisites

• High school diploma or university degree.
• Basic experience in teamwork or institutional work.

Course Description

Have you ever wondered why some people succeed in leading and influencing others—even without being academically outstanding—while others struggle despite their extensive knowledge and experience? The difference often does not lie in intellectual intelligence, but in emotional intelligence. The ability to understand emotions, regulate reactions, read others, and manage pressure has become one of the most essential professional skills for leadership, communication, and teamwork.

Course Objective

By the end of this course, participants will:
• Understand the concept of emotional intelligence, its core components, and its practical applications.
• Develop self-awareness, self-regulation, and emotional control skills.
• Enhance empathy, social awareness, and the ability to build positive professional relationships.
• Manage stress and conflicts and make effective decisions under pressure.
• Apply emotional intelligence in leadership, teamwork, and media and institutional work environments.

Course Outline

• Introduction and core concepts:
- The concept and importance of emotional intelligence.
- The difference between intellectual intelligence and emotional intelligence.
- Components and manifestations of emotional intelligence in the workplace.

• Self-awareness and self-regulation:
- Identify emotions and understand their impact on behavior and decision-making.
- Strategies for self-regulation and emotional control.
- Manage professional stress and pressure.
- Deal with conflicts and resolving disputes.

• Interpersonal relationships and empathy:
- The concept of empathy and its role in emotional intelligence.
- Develop active listening and mindful communication skills.
- Build positive and sustainable professional relationships.
- Emotional intelligence in teamwork and leadership in the workplace.

• Practical tools and models for enhancing emotional intelligence:
- The Johari Window model, for understanding self-awareness and the relationship between what individuals know about themselves and what others know about them.
- Karpman’s Drama Triangle, illustrating recurring negative behavioral patterns in conflicts.
- The Thomas–Kilmann Conflict Mode Instrument, identifying five primary approaches to handling conflict.

Course Benefits

• A graduation certificate by Al Jazeera Media Institute.