Prerequisites

• A genuine interest in developing etiquette and professional conduct skills in practical life.

Course Description

Etiquette is the art of interacting with tact, confidence, and professionalism across a wide range of everyday and formal situations—from meetings and professional encounters to communication with clients and guests. Professional success is therefore not determined by competence alone, but also by presence, manner of speech, and the impression formed in the very first moments. A single impression can open doors to opportunities—or close them entirely.

Course Objective

By the end of this course, participants will:
• Understand the concept of etiquette and its importance in the professional work environment.
• Build a confident, professional, and impactful personal presence.
• Apply rules of conduct and courtesy in daily and formal interactions.
• Improve communication, speaking, and active listening skills.
• Manage meetings and professional interactions professionally.
• Avoid behavioral mistakes that may negatively affect professional image.

Course Outline

• Introduction to professional etiquette:
- The concept of etiquette and its importance in the workplace.
- The impact of personal behavior on building a professional image.
- Common behavioral mistakes in professional settings and how to avoid them.

• Personal presence and first impressions:
- Positive body language.
- Handshakes and eye contact.
- Posture, movement, and build self-confidence.
- Appropriate professional appearance and dress code.

• Communication and courtesy skills:
- Speaking and active listening skills.
- The art of managing dialogue and discussions.
- Choose appropriate language according to context.
- Develop the ability to deliver constructive feedback using polite language and a professional tone.

• Etiquette in the daily work environment:
- Deal with managers, colleagues, and clients.
- Meeting etiquette and seating arrangements.
- Telephone, email, and digital communication etiquette.
- Receive, accompany, and host guests.

• Social and professional etiquette in events:
- Etiquette of professional invitations and events.
- Formal and informal dining etiquette.
- Proper conduct in restaurants and events.
- Manage awkward situations professionally.

Course Benefits

• A graduation certificate by Al Jazeera Media Institute.